Commercial Vehicles Award 2015
February 2016 - Press Release
Local established family business Crowsons, are celebrating after being awarded the title of Authorised Repairer of the Year 2015 from Volkswagen Commercial Vehicles UK. The Commercial aftersales branch of the business, Volkswagen Van Service Spalding, was established in 2013 and offers full aftersales facilities for the entire Volkswagen Commercial range, for both private and business customers. Fighting off some tough competition, the Pinchbeck business had to excel and achieve targets in multiple areas including overall customer satisfaction, first time fix and accessories and parts targets.
Aftersales Director Mark Crowson said “The whole team were delighted to hear that we had won our award, our volume of business has increased recently and it is very important that we have established good relationships with local businesses, resulting in them entrusting their vehicles and fleets with us, whether it be a single van owner or multiple commercial vehicles. We have implemented many of our procedures from our Volkswagen Passenger Car business that has established us as a top performing retailer. One of our key areas is good communication both with customers and within the team. We are fortunate to have long serving members of staff that have a wealth of knowledge and we also pride ourselves in the continuous training within their roles. Customers offer positive feedback that they are able to see the same member of staff each time they visit us which enables us to build up a good rapport and trust with them.”
Volkswagen Van Service Spalding offer free Wi-Fi for customers and have a dedicated workstation away from the main waiting area, so that customers can continue with their work whilst waiting for their vehicle, a courtesy van is also available. As well as the retailer receiving a certificate and a prestigious award, everyone at Volkswagen Van Service Spalding will receive an individual reward from the brand.
The photos in the gallery show our award and certificate along with The Director of Volkswagen Commercial Vehicles UK Carl zu Dohna presenting the award to Directors Paul & Mark Crowson watched by Area Manager Andy Oakley (far right) and the team at Volkswagen Van Service Spalding. Missing from the photo was Lara Elwes.